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Shine support
Answers to the most common questions about Shine. Can’t find what you need? Email us, we read every message.
Contact us
Write to us at support@shineaffirmations.com. If you are reporting a problem, please include your iPhone model and iOS version.
Common questions
How do I add the Shine widget?
Touch and hold an empty area of your Home Screen, tap Edit (or the + button) and choose Add Widget. Search for Shine, pick small, medium or large and tap Add Widget.
The widget is not showing a new affirmation. What can I do?
Open Shine once so the widget can load new affirmations, then give it a few minutes. If it still doesn’t change, remove the widget and add it again. Low Power Mode can delay widget updates.
I am not receiving my daily reminder.
Make sure notifications for Shine are allowed in the iPhone Settings app under Notifications, and that Notifications are turned on in Shine’s General Settings with the time you want. A Focus mode can also silence reminders.
How do I restore my Premium purchase?
Open the Premium screen in Shine and tap Restore. Make sure you are signed in with the same Apple Account you used to subscribe.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions. Choose Shine and tap Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep Premium until the end of the current period.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account and choose the purchase.
How do I change the language?
In Shine, tap the profile icon, open General Settings and choose Language Options. You can pick any of the 11 supported languages.
Where is my data stored?
Shine does not require an account. Your favorites and settings are stored on your iPhone. You can read more in our Privacy Policy.